Passenger Sales Agent and e-tickets TM

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Newsletter of June 2011

Terms and Conditions

Please read this user agreement and these terms and conditions carefully before using the e-payment system.
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How to reserve?

Fill in the reservation request form indicating destination, dates and flights. Upon reception of your request we will confirm the status of your reservation.


How long is?

If you reservation request reach us 45 days in advance of your flight, we will confirm your reservation immediately.
Between 45 days and 10 days before your flight, we will answer within 72 hours except during high season as many of our flight fully booked long in advance (same flights are full 3 months in advance).
Within 10 days before flights, we will do our best but….


How to pay?

Once you agree to the booking we will send you by email a detailed printable invoice (MS Excel file) representing a 50% deposit of the total amount of your reservation. Upon reception of the invoice, you must to complete and signed it indicating your credit card details and return it by fax to (33-4) 42 91 36 41 (in France) (662) 664 0663 (Thailand).
You can pay by Western Union,
more information


After my deposit payment?

We will send a voucher confirming your reservation and deposit payment. Copy of this voucher is kept at Air Mandalay head office for control.


How do I use my confirmation voucher?

See "How do I get my tickets?"


Is the deposit strictly required?

Yes, otherwise we must to cancel your reservation.


Which credit card do you accept for deposit?

We accept Visa Card and Master Card only.


When do I make the remaining payment?

The remaining 50% are to be paid at reception of tickets.


Can I pay remaining payment in FEC/credit card?

No, remaining payment could be paid by cash in USD only. Incase you would later to pay total amount by credit card, please inform when you make a reservation.


How do I get my tickets?

Present your confirmation voucher at Air Mandalay counter at domestic airport.
Tickets must to collect 2 hours before your departure.
If would like to collect on arrival or before day of your flight, please note our office hours at airport - 09.00 am to 05.00 pm.
Important notice : Tickets will be issued 1 day before. No show Cancellation fees must to apply.


When is high season?

Traditional high season starts 1st October and lasts until end of April.


Can I modify my reservation?

Depending on seat availability reservation can be modified as below;
- 22 US$ for each name change same sector and same travel date.
- 20 US$ for each date change less then 72 hours before departure.
- No Charge for each date change less more  72 hours before departure.
- 10 US$ for sector change (additional the difference of fare).


Can I cancel my reservation?

If tickets have not been issued, your reservation can be cancelled by notifying us by email. No charge will apply (same like modification). If deposit payment has already been made before cancellation, deposit amount will be refunded ;
- 30USD will be deducted from the amount refunded for administrative charge for issued Voucher.
- 40USD will be deducted from the amount refunded for administrative charge for issued ticket.
- Full refund due to the Airlines fail to carry in time.
- 30USD for lost ticket (Ticket copy + police + Station report). Payment can be arranged after 90 days of Null & Void declaration.

Passenger Sale Agent (PSA) of Air Mandalay
ECCR - France
10, Rue de la Paix
75002 Paris - France

Tel: (33-1) 42 86 66 51 
Fax: (33-1) 40 20 98 98

ECCR - Thailand
253 Asoke Tower, 10th Floor
Sukhumvit Soi 21 Bangkok 10110 - Thailand
Tel: (66-2) 664 0661 
Fax: (66-2) 664 0663
Languages English French German Thai
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